How to Integrate Email Marketing, SEO and Social Media

by Eric Tsai

Social media is changing how businesses find customers and how customers engage with brands. There are many reasons to believe that it will eventually overtake email marketing, but I’m a firm believer that it’s here to stay.

In fact, I believe email marketing combine with search (SEO) and social media will the best strategy moving forward.

However; let me get a few things straight. First, email is the original social network. Second, you need email to open social network account and get alerts.

And third, search engines (Google, Yahoo, Bing) will continue to index and aggregate social network data not to mention most social network has their own internal search engine as well.

It sounds like there is a lot of cross-over between the three, so how should you use these three tactics to help you strategize your marketing efforts?

It’s hard to realize how these tactics can impact your business without some basic understanding of the big three. Let’s look at how each works and what you can do to get the most bang for your marketing bucks.

The Big Three #1 – Email Marketing

Why email – Today it’s hard to find someone without an email account and majority of account holders have had it for a while (I still check my hotmail from 14 years ago) thus letting it go is not likely for most.

Account holders may reduce the time they spent on email but it doesn’t have the abandon rate (Facebook, Twitter) like majority of the social networks.

Almost all basic business communications are done via email not via social networks.  The perception is that it’s more secure, private and user friendly (centralized contacts, integrates with calendar, easily accessible via mobile devices).

Simply put, people will use what’s easy to achieve the same goal – to get work done and to communicate.

Another benefit of email is that it’s a direct private channel of communication to alert customers on new product offerings or promotions. At the same time, customers can use e-mail to provide feedback and ask questions.

Done right, you will be kept away from the spam folder and earn a permanent spot on the white list.

This is why great email marketers tend to focus on delivering high value content at the right time, with the proper frequency using attractive subjective lines that encourage clicks and forwards.

Building your email list should still be all marketers’ top priority. Give people a reason to subscribe and to remain subscribed is the ongoing art and science of email marketing.

The Big Three #2 – Search Engine Marketing

Why SEO – This one should be a no brainer. What is the first thing you do when you’re looking to buy a product? If you do your homework you would first Google it.

This applies to almost anybody looking to learn more about a company, a product or how to do something.

Often times, people don’t even question the search results because it’s just easier to trust Google’s rankings and feel good about the decisions you’ve made based on what was found.

It’s no surprise that 79% of United States hiring managers and job recruiters search online information about job applicants according to a recent research commissioned by Microsoft.

This is why smart businesses (and individuals) are putting more emphasis on content marketing and shifting their mindset to operate more like a media company.

They understand search engine is catered to “people” and people want relevant, valuable content that’s going to move them a step closer to identify the information they’re searching for.

The key is to create great content around what your customers are interested in when looking for your product; such as how things work (the outcome of your product or services), step-by-step guides or research reports that reveals product comparisons.

Then tie these high quality content with relevant keywords and over time you’ll likely to move higher through the non-paid “organic” rankings. And today you can SEO anything from websites, blog posts, videos, images, podcasts you name it.

SEO is one of the key marketing arsenals especially for retailers, direct marketers and authors.

The latest Internet Retailer Survey (some sample data below) clearly shows a growing interest and investment in search to drive more online sales. It’s not a matter of why, but how.

There is simply too much information and too little time. Search engine is our instant gratification to today’s ADD (Attention-Deficit Disorder) society.

The Big Three #3 – Social Media

Why Social – If search engine is a way for people to find information, then social media is a way for people to find conversations and be part of them.

It adds the credibility fuel to the fire of trust since social media is basically word-of-mouth. Instead of just believing in what you read from company websites or reviews you found online, you can talk to people you trust or listen to experts you follow.

Similar to search, you can get people to your site with social media, and it’s a great tool to tell customer stories, demonstrate expertise, and stack up your social proof to win business from competitors.

The goal is to connect with customers on an ongoing basis to further understand their needs, wants and concerns.

This will help you to build strong, lasting and engaging relationships with your customers for future business as well as referral opportunities by getting people to share your products on social networks to bring in traffic and find new customers.

And since social media is word-of-mouth, it’s your brand’s reputation on the line. Your digital reputation is your first impression and perception is reality.

How The Big Three Can Work Together

Although you can choose to only do one or two of the three, but to get the most out of your marketing investments, you should consider doing all three.

Here are a few ideas to consider on how to leverage the big three:

1) Create Once, Recycle Many– Focus on content not just promotions and sales, it’s about facilitating people through the sales cycle.  People usually don’t buy base on just one piece of data think of it as adding “trust points” to people’s decision to buy.

If prospects consumed a great piece of educational content on your landing page, that’s one point.  If they read some great reviews about your product from a third party site, that’s another point.

If there is more positive comments than negative ones about your brand in social networks, that’s another point.

The goal is to accumulate enough trust so prospects feel good about why they’ve made the decision over you than others.

You want to invest your time and money on creating the best blog content, how-to articles, educational videos, whitepapers or anything that will get your audience to bookmark, download and share.

Then make sure you optimize the content for search engine with the proper keywords and deliver them to the right people in your target channel via email and social networks.

For example let’s say you have a really good article on how to do something (try not to involve your product first, focus on solving the problem then introduce your product later when appropriate), you can package it in a downloadable PDF put it on a landing page that’s highly optimize for SEO.

Then abstract the summary from the content for your email newsletter so you can send your subscribers to that very same landing page, a typical web marketing campaign.

But let’s take it a step further by turning that piece of content into a video (using screen capture tools like Camtasia, or with a webcam or FlipVideo) and upload it to YouTube, Ustream or Vimeo to drive traffic back to your landing page.

Then post the video on your blog, tweet it out via Twitter, send it to relevant groups on LinkedIn or submitted to social network sites like Technorati, Digg, Reddit or StumbleUpon. Continue to produce great content and after 3-6 month you can recycle that piece of content with some updates and do it again.

2) Streamline with Process – Think about how your customers consume information and respond to connections.

It’s NOT jamming the information down their throat like traditional one-way push advertising but allowing them to discover and get permission to establish a relationship.

Talk to your customers, ask them what they read, who influence them and why? Understand what they don’t care about (don’t be surprise if it’s a lot of what you do) is just as important as what they care (a lot of what you should know).

If you make the wrong assumption it will bring you the false conclusion which will impact on how you strategize your campaign.

For example if you know your customer reads certain blogs regularly, should you advertise on their site or is it better to build a relationship with the blogger?

Once you’ve made your decision, focus on identifying the path to your web properties.

Take out a piece of paper and map out that path and create a process to streamline every possible step that your customer may take so you can funnel them via your sales pipeline.

Remember, not everyone consumes media the same way, some people like to read while others prefer to watch videos or listen to a podcast.

It’s important to have as many media options as possible available to maximize engagement opportunities.

3) Target, Track and Repeat – Without the right data you won’t know where to focus your marketing efforts and no accountability in your actions.

What happens after your prospect conducts a search?

What actions were taken after consuming your content?

Was it shared on Facebook or forwarded to a colleague?

The biggest benefit from tracking your email, search and social media analytics is that you will be able to tie them all together and figure out your ROI.

You’ll know where your site visitors are coming from, which email links they clicked on and what gets shared so you can make adjustments to improve conversion rates.

Why continue to do something that doesn’t work?

You need to know so you can keep doing what works and stop doing what doesn’t. Perhaps Facebook is not the best social network to target your audience or is it because your marketing messages aren’t resonating with them?

Marketers must aggregate customer behavior information to build a holistic view of the customer.

This means analyzing quantitative data to measure and monitor customer-related metrics such as customer attrition rate, customer retention rate, number of products purchased, repeat purchases, likelihood to recommend, etc.

When you have the right customer insights, you’re in a position to address customer needs, improve processes (to shorten the sales cycle), and to maintain a strong connection for an opportunity to turn customers into fans and fans to brand evangelists.

Do Your Homework, Fish Where Fish Are

Before you start, you should learn where your customers are at, the tools they use and why.  This allows you to make better informed decisions and build a framework for your assumptions before you jump in. You can find some valuable research data from the internet and here are two examples I’ve found.

First is the Morgan Stanley Internet Trends Analysis, which has a lot of in-depth information about all things internet, mobile, cloud computing, email, social networks and more. (Check out slide 12 on social networking vs email usage).

Morgan Stanley Internet Trends Analysis

The second report is from Edison Research on “Everything You Need To Know About Who’s Using Twitter.” I found it particularly interesting that people actually go to Twitter to learn about products, far more than they do with other social networks. (51% of active Twitter users follow companies, brands or products on social networks)


Twitter Usage in America 2010 –

The take away: Email marketing, search engine optimization and social media are all great, but it takes a combination of know-how and creativity to get people just to open your e-mail, to click on your search results or to retweet your messages.

Business owners and marketers need to have some technical knowledge of what methods produce positive results.

Your goal should be to have a mix and balance of the big three utilizing content strategy that is useful and easy to share.

Think like a publisher, not only do you have to figure out ways to engage your subscribers (and to remain subscribed) but also prospects, people on the fence and try to sway influencers your way.

Yes, it’s time consuming like what Jay Baer mentioned recently but think of it as investing in your customers, you get what you put in.  It’s easy to setup your email newsletter, social network accounts and have SEO gurus optimizing your site, those are executions of tactics NOT strategy.

First, learn before you start, listen before you talk and research before you decide.

You’re better off investing your marketing dollars to build your own targeted database (and customer segmentation!) with accurate information.

Questions on email marketing, search engine optimization or social media? Subscribe to my newsletter and get more tips on the full potential of integrated digital marketing.

Further Reading

PROFITABLE KNOWLEDGE – The Free Course on Creating Your Awesomeness Using Internet Marketing

Learn how to turn your knowledge into products and do work that matters. Build your own online business that you can run from anywhere in the world. Enter your info below to get access.

 
 
3 Keys to Build Your Online Community
 
 
What Is Adding Value And How It Applies To Social Networking


Comments Closed

49 Comments

  1. Dayton Chan   •  

    Eric,
    Thanks for your insightfulness.

    Before the days of twitter tweets and facebook updates, we had IRC Chat, AIM, ICQ…and EMAIL. Before those days, we had snail mail and fancy flyers and post cards.

    Mail that comes to me on my home mailbox will stand to get a glance before getting tossed.

    Email that comes into my inbox gets its subject line read before it is junked.

    Majority of twitter feeds probably won’t get read (at least not immediately), but since google is indexing them and twitter is storing them, that info will live a lot longer than some of these other stuff.

    What businesses should realize is that getting plugged into the social networking space is a long term investment, that in time, the payback will be worth its while.

    Dayton Chan,

    Your IT Coach

  2. Ted Hessing   •  

    It all comes back to having a place to drive people too. So many companies are creating a social media only presence or an email-only campaign. You don’t own your Facebook page and once your email is sent, yo lose control of it. The website should be the corner stone on which each of these strategies should be based.
    .-= Ted Hessing´s last blog ..Take Your Child to Where You Used to Work Day =-.

  3. Eric Tsai   •     Author

    Dayton,
    Mail you get a home will get a glance because you are the spam filter, you can’t just toss everything away without checking them. Direct response marketers (like Dan Kennedy and Bill Glazer) knows that they only get 1-2 seconds to capture our attention. Same goes with email subject lines, first they need to get pass by the spam filter on the mail server, then your inbox filter (if you have any), then your eyeballs.

    That’s why direct marketing is the way to go and fits in today’s short attention span lifestyle. And social media is exactly that except you can connect and respond to the direct respond messages.

    There is no silver bullet in getting instant results from your marketing, at least not a sustainable one. Getting read is just the first step of content marketing – to market the content. Your readers will be the ones to judge if it has any value to them, and that’s impression, reputation and the first step in building a trusted relationship. Strong relationships are one to one or one to few, it’s very hard to earn trust on a massive level. It’s accumulation over time, like I’ve mentioned above, you get what you put in. Thanks for the feedback.

    Ted,
    Ahhh..the idea of having the “homebase” to drive traffic to. The problem is majority of the websites aren’t social in terms of function, just have social media icon will not help if a customer clicks on it and sees no interaction or updates. It’s like walking by a restaurant and sees not much going on inside, would you want to try their food versus a restaurant packed with people, conversations or a line out the door?

    Thanks for the comment.

  4. Chip   •  

    Amazing stuff thanx :)

  5. bob@direct marketing   •  

    Communication is great. Without it, no one would know anything about anything.

    Simple as that.

    The skill lies in your ability to get your message over to your market in a way that makes them sit up and take notice.

    There is a plethora of excellent marketing methods with which to do this but get it wrong and your customer will remember you for life…….for all the wrong reasons!

  6. Eric Tsai   •     Author

    Chip, glad you enjoy it.

    Bob, and yet we as humans aren’t good at communication naturally, it takes practice, empathy and understanding of oneself. Every time there is a paradigm shift in marketing it almost always has to do with change in how we consume media and communicate with each other. Thanks for the comment.

  7. Matt Kettlewell   •  

    Creating great content that is relevant and catches the attention of your customers can be challenging, writing fresh, good content is no easy task.

  8. Sherman Smith   •  

    Thanks for all of this inside Eric! If you’re marketing online, email, SEO and social media are very convenient ways to put yourself out there as well as your products and services.

    Communication is the key and one great thing about online marketing is that it makes it easier and more cost effective. It is so inexpensive to market and advertise online as to compare to 20 years ago. Two tools that i ran into just the other day are adgitize and entrecard which I have read great reviews about.

    Thanks for sharing Eric!!

    Sherman

  9. Eric Tsai   •     Author

    Matt,
    that’s why most people don’t convert, it’s the 90/10 rule you get what you put in.

    Sherman,
    The flip side is that the low barrier to entry created resistance on the other side of the fence. The consumers are aware of these tools and are now conditioned to avoid and resist to online advertising (like banner blindness).

  10. James   •  

    Great article! It’s definitely important to fully understand the importance of utilizing email marketing w/ SEO/SEM and social media to get the best promotion possible.

  11. Eric Tsai   •     Author

    James,
    Social media is definitely going to give a run against email but for now email still is more relevant. The best is of course to somehow integrate them all, thanks for the feedback.

  18. E-maili turundus   •  

    Some pretty good ideas but usually I try to keep basic SEO apart.

  32. Monica Sims   •  

    Great article, Eric. I completely agree with you. It’s not a matter of using just email, just SEO or just social. It needs to be a combination of two or all of these things. They influence each other and depend on each other to be effective.

    Again, great article. Thanks!

  33. Eric Tsai   •     Author

    You’re welcome@Monica Sims! It’s all integration as each channel becomes more social and we continue to jump between platforms, devices and networks.

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